When booking an airline ticket via direct connectivity with the airline, the file may change depending on two sources:
- The distributor (at the client’s request or not: flight change, cancellation, etc.)
- The airline (change of flight schedule, etc.)
In the event that the airline modifies the file, it is important that the travel agent has the updated information in his/her back-office and is notified if any verification or action is required as a result of this modification.
It is this synchronization mechanism between the Transport back-office and the sources with direct connectivity that has been implemented.
This mechanism allows the synchronization of PNR changes between the distributor and the airline.