We have connected TravelExchange to the Orchestra platform.
TravelExchange is a distribution platform for DMCs. The connectivity implemented allows access to DMC offers: stays without transport, to manage them as packages and pre-package them, combine them and then market them for booking in real time via API.
Responsive booking process
For several months now, many developments have improved the responsive booking process at different levels. Here is a point by point summary.
Ergonomics and design
The native management of all “desktop” and mobile devices is of course the first improvement to note. From now on, whatever the width of the device (from a high-definition computer screen to a smartphone and all the screen sizes of the tablets on the market) the booking process adapts and is displayed in a way that is pleasant, readable and effective in terms of transformation rate.
Improvements for cruises
The main differentiating features of cruises are
Ports of departure and arrival
The structure of the accommodation section: type of cabin, fare, cabin categories, cabin choices, services in the cabin categories, catering choices.
Rich content on fares and categories
Port of arrival display (in case the port of departure and the port of arrival are different)
Cabins and not rooms are displayed
Display of the package wording of the fare line “Cruises” instead of “Stay”.
Pre-selection of cabins
It is possible to choose the type of cabin in the catalogue (interior, exterior, balcony, etc.). In this case, the booking process will display the proposals that are greater than or equal to the pre-selected cabin type (standard, suite, superior, etc.).
Structure of the information
Type of cabin (indoor, outdoor, balcony …)
Cabin category (Bella, Fantastica …)
Choice of cabin: choice of cabin number, deck
Choice of services (with or without choice)
Type of fare (may also correspond to a type of service: wifi access for example)
Catering service :
Choice of catering service
Fare type :
On each fare the (i) opens the pdf description with all the fares.
Choice of cabin category:
Finally, just before confirmation, the summary page contains all the information defined below and adapted to a cruise type product.
Filter on hotels for the hotel and dynamic package processes
When displaying the list of hotels, it is now possible to filter the hotels according to the producer keywords, i.e. all additional information on the hotels received from the sources.
Donation-type services
New services have been introduced that allow the customer to add a donation to a charity or a carbon-friendly project.
Security
The encryption of the access mode to the booking process has been strengthened to further improve its security
Benefit category management
Services can now be dynamically grouped into categories for selection via a modal window with filters.
Once selected, the services appear under the image and description of the category with details of the choices made at the previous stage (number of participants or service, date, language, etc.)
Validation and autocompletion of addresses
When filling in the address field, valid, verified addresses are proposed. When an address is validated, the City, Postcode and Country fields are automatically filled in.
This system of assistance to the seizure also has for double effect to guarantee the quality of the data while allowing the customer to pass over the system in the case of a particular address not existing in API.
Summary page
A summary page of all the information entered and the customer’s choices is now active just before the payment stage.
This page allows the customer to validate all the information before committing to the payment.
Insurance and T&Cs
Modal window for proposing insurance and validating general terms and conditions
The conditions can now be dynamic according to the producer, product characteristics and can come from editorial content.
Calculation of the amount of the advance payment
It is now possible via configuration to add the cost of insurance, the handling fee and the payment fee to the calculation of the deposit amount.
Enrichment of the possibilities of parameterization of the objects of emails
It is now possible to build objects from booking information. The objective is to allow travel agents to identify the email more quickly without having to open and read the content of the email.
The new information that can be displayed in the subject line are
Agency name,
Name and surname of the agent,
Country and city and destination,
The city and date of departure
The duration (in number of days and nights)
Several types of Pledg payments
This evolution allows us to offer several Pledg payment methods on the same reservation process.