Note de version 22.8

Creation of derived rates for internal hotels

In internal hotel management, it is now possible to create rates derived from an existing rate for the same hotel.

This makes it possible to apply an increase or reduction to the prime rate, known as the master rate, either as a percentage or as a fixed amount on the price of the night. For example, it is possible to create a derived rate for a night whose price is equal to 80% of the price of the master rate for the same night.

Only nightly prices are derived from the master rate: commissions, arrival and departure conditions, minimum or maximum length of stay and closures are independent of the master rate.

Direct connectivity with Etihad Airways and SAS airlines

The Emirati and Scandinavian airlines Etihad Airways and SAS (Scandinavian Airlines System) are now available for direct connectivity via all Orchestra platform modules (transport reservation process, B2C, agency, pre-package, back office).

View geolocation from the administration platform

It is now possible to view the geolocation of a hotel or product directly from the administration platform.

The button for accessing the geolocation of hotels and products has been added to the creation/configuration pages, as well as to the page for linking a product to a hotel.

Image slideshows added to B2B search results

In the B2B booking module, image slideshows have been added to product and activity search pages.

Clicking on the image opens a pop-up slideshow, just like in the product page.

As product images in the B2B module’s engine feedback are not always contextual, this new feature will enable travel agents to easily visualize whether the product includes services, such as a swimming pool, without having to open the product sheet.

Implementation of retargeting emails

Tracking emails are replaced by retargeting emails.

Distributors now have the option of setting up and sending retargeting emails to prospects who filled in their details at the quote stage, but ultimately failed to convert in the booking process.

The retargeting email will include a link enabling the quote to be replayed, thus increasing the chances of conversion for abandoners, and thus increasing the volume of business.

Sending customer name information to GTS source

A technical optimization enables us to better manage activities for the GTS source (from PMS Infor HMS), in particular the sending of company name information.

This enables GTS to distinguish whether the contact is an individual or a structure.

Automated post-cancellation reimbursement process for transport bookings

We have developed a solution to automate the refund process in the event of involuntary cancellation of an air travel booking, i.e. unilateral cancellation by the airline.

Whereas in the past one had to manually reimburse the travel agency from the back office, and re-credit the agency in the event of payment via an open or prepaid account, these two processes are now automated:

  • Initiating the refund
  • Debiting or crediting the travel agency’s prepaid or open account when a payment is made from the Orchestra back office.

Ticket modification for Aegean Airlines

Post-issue ticket modification functionality is now available for Aegean Airlines flights from the Orchestra back office.

Enhanced Single Sign-On (SSO) login mechanism

An upgrade of the SSO connection, via an auto-login API, enables travel agents to connect to the Orchestra platform with the same credentials they use within their internal business environment, in order to access and perform actions in the Advantages module.