It is now possible to send two seperate emails to the booking via Amadeus GDS. The customer’s email as before, as well as a predefined email via configuration as the email of the producer/distributor’s customer service can be sent to Amadeus in order to be integrated in the PNR.
The source of Resaneo flights and trains is available !
In this release, the development teams worked on the integration of the airlines Vueling, Aegan and Pegasus in direct connectivity.
From now, the interface with the d-edge Channel Manager allows to read the types of tariffs corresponding to pensions as such. This means that the rates retrieved when querying hotels via the Channel Manager are interpreted as pensions and no longer as different rates (mixed with promotional offers for instance).
The pre-package availability update algorithm has been improved so that when a pre-package is composed of a sub-package and an availability of that sub-package is closed (for instance due to stock depletion), the availability of the “parent” pre-package is also immediately closed.
In order to improve support teams’ reactivity when analyzing the impacts of the different tariff management rules, a new log file (including: “logging of technical actions”) has been added to list most of the operations relating to tariff changes (yield, tolerance, etc.).
In 16.0, we added the following information on each product or hotel :
Henceforth, the creation of a product or a hotel also updates the last modification date to the creation date.
Product type “unknown” no longer exits !
A product imported on Orchestra has now an mandatory type among these :
The “unknown” type of products were actually products whose type was not communicated at the time of their creation (via a feed or manually) on the platform. “Not communicated” is therefore the label of these products which will gradually disappear when products are updated.
Regarding the increase of demands for linking customer accounts to Orchestra data, the services enabling the management of customer accounts has been enhanced to support future developments allowing stronger interactions between Internet users customers connected to B2C sites and their data.
In some cases, production teams need to have visibility on producers’ technical codes in addition to their commercial labels.
These codes can be displayed via configuration in several key areas in the Administration tool, including the following sections :
When displaying the information of the product, the information concerns on one hand the editorial and marketing information of the product (its description, photos, criteria) but also information on availabilities.
To this information on prices and departure dates are now added with the dates of first and last availability of the product in order to allow, for example, the display of the first departure date of this product.
Within the scope of our support to international distributors, the multi-language search engine functionalities have been improved to ensure that only products with editorial available in a specific language appear in the search results.
An evolution has be made in order to allow the propagation of the tariff tolerance to the Gestour back office.
A tariff line is added so that the accounting reconciliation via Gestour can be improved.
“Mistercamp” changes its name in Orchestra into “Camping Paradis – Mistercamp” and is available from version 16.6.
The Vacancéole production is now available on the Orchestra platform from version 17.2.
The Homair Vacances production is now available on the Orchestra platform from version 16.9.
The Weekendesk production is now available on the Orchestra platform from version 16.9. Weekendesk, for instance, is integrated in the marketplace mode : this means that customer information can be direclty sent to Weekendesk at the booking time so that the processing of files is carried out on the partner’s side.
The Hôtel Club Le Crêt production is now available on the Orchestra platform from version 16.8.
The Intersport Rent production is now available on the Orchestra platform from version 16.8 .
In Météor, the central tool for integrating products from different partner sources, the files of updates, additions and suppression of products go through a pre-processing phase in order to be ready to be made available to the different systems of distributors using Orchestra.
This pre-processing system has been fully migrated to a new architecture allowing better operational and technical efficiency.
In order to enable rich interactions with customer interfaces or external systems, the travel diary can now be accessed from the Bac office Web Service.
This new feature allows, for instance, to make a customer’s travel diary available from his/her personal account on the distributor’s website.
In order to improve teams’ reactivity dealing with files from the Back Office, it has been added the possibility to set up an alert at the reception of a new email in the Travel Documents section (as it already existed in other sections).
Via configuration, these files can now be displayed in a list of files “to be processed” that the teams in charge can unstack as a priority for an increase in these teams’ reactivity and thus customer satisfaction.
In the Back Office, as well as in the case of an account payment, when making a gift voucher payment of grant type, it is now possible to not notify the customer by email by unchecking the checkbox.
The payment will thus be applied to the file without the client, whose email is registered in the file, receives any notification by email.
