The objective of this evolution is to improve the conversion rate again and to satisfy customers in case of technical KO at the reservation. It will then be necessary to finalize the reservation in a second time.
It consists in displaying a confirmation page at the moment where today an error page is displayed and notifying the distributor of the file to be managed in order to keep the sale.
This makes it easier for the customer to understand the KO cases that can be finalized through the intervention of a travel agent in the back-office.
It is now possible to configure the desired mode: error page or confirmation page.
In practice, there are two types of KOs:
- On a KO booking: you can have the error or confirmation mode
- On a payment KO:
- Recoverable: we activate the mode that creates the “estimate” in the BO but we do not redirect to the error page or confirmation (because we find the payment page again)
- Fatal: you can have the error mode (even if the confirmation mode is technically possible but not recommended)
On the confirmation page and the confirmation email associated with KOs, there is the possibility to display a specific information message to distinguish this case from a standard confirmation page