Release note 15.8

Counter proposals for packages at quotes

Why ? When searching for packages in the booking process, sometimes the product may not be available and a “KO” quote page is displayed to the user.

To improve their experience and potentially the conversion rate, it is better to make suitable counter proposals for products in this case so that they may continue their buying journey.

Where ? In the quote stage of the package booking process.

How ? A counter proposals algorithm has been developed, taking into account the web user’s journey. This algorithm, which works through the Sépage platform, uses previous searches and other browsing data to determine a list of packages that may interest the customer.

Should a quote request be made and the date requested be unavailable, a list of personalised recommendations may then be given. This list appears as a popin that will be displayed directly on the package booking process quote page. The number of counter proposals presented on this popin can be configured.

As this personalised recommendations system depends on the catalogue, a specific configuration and development on the catalogue are necessary to set up this functionality.

Two new features in the B2B solution

  • Integration of the Ip-label RumBI performance analysis system, for measuring the home page, package search and package page display time.
  • On the package page, on the booking form, it is possible to add “Preferred transport class” and “Preferred air company/ies” search criteria. This search field is compatible with providers using the Gestour system.

Two new features in the booking process

  • In the transport booking process, it is possible to define an “open jaw” type flight for flight services from the Misterfly source.
  • It is possible to configure a tick box on the booking process contact information page to check customers’ consent to the collection of personal data. This tick box must come alongside a paragraph giving information on the type of data collected, the data recipients and their locations, the processing purposes, the data retention time, as well as the rights of the data subject and how they may be exercised.

Automatic email for payment deadlines

Possibility of sending an email to the customer automatically to notify them of the next payment due date. This email is sent a few days before payment is made and is also stored in the Back-Office file.

Duplication of content nodes

Why ? To facilitate the management of editorial content by enabling the duplication of a node on the tree structure, including the associated child editorial content.

Where ? In the “Editorials” tab of the administration tool, “Duplicate” action. This functionality is available via the “search” view and via the “tree structure” view.

How ? The “Duplicate” option in editorial management has been improved to enable the duplication of all “child” nodes under the duplicated node. All the editorials’ features are duplicated, including their criteria.

This functionality is enabled by default. Should one wish to only duplicate the current node, the “Duplicate all child editorial content associated with this editorial content” option must be unticked in the duplication popup.

New auto-complete system

Why ? To improve the ergonomics of search engines and therefore facilitate the work of travel agents who use the B2B solution on a daily basis.

Where ? Mainly in the B2B solution, as well as in similar search fields in the price management tool.

How ? The “selectboxes” making auto-complete and multiple choice suggestions have been completely reviewed to offer optimised ergonomics.

The main improvements on the previous version are :

  • Highlighting of characters input in the search result,
  • Optimised selection/deselection using the mouse and keyboard,
  • More legible display of criteria trees,
  • Values selected displayed without being truncated,
  • Correction of display problems when browsing with the mouse wheel.

Platform security

Password security strengthened by adding a mechanism to protect against brute force attacks.

Two improvements in the administration tool

  • Security strengthened to avoid a user accessing unauthorised actions.
  • Search engines graphically enhanced to improve the legibility of search fields.

Two improvements in internal production

  • For internal hotels, special offers displayed when their price is 0 euros. This highlights free extras that come with a room.
  • Internal service chart loading improved to make it compatible with all the platform’s languages.

Two improvements in the booking process

  • It is possible to overwrite the booking process technical configuration with cross-functional configurations that overwrite the basic configuration.
  • Wording relating to baggage changed for greater clarity: “Choose your extra baggage” replaces “Choose your baggage”, “Extra passenger baggage” replaces “Passenger baggage”, “No extra baggage (included)” replaces “No baggage (included)”.

Several improvements in package connectivity

  • Pacha Tours and Rev Vacances have migrated to the Travys system. All of both brands’ products will now be available following a new connectivity request (compatible from version 15.5 upwards). The Turkey circuits are published with immediate confirmation.
  • For providers who use the Gestour system, grouped services are now sorted, for example to display outbound transfers before inbound transfers.
  • On the package booking process quote page, information on the rooms is displayed (photos, descriptions) for the provider Fram.
  • Brochure price management for the provider VVF.

Improvement of the API “Channel Managers”

  • Improvement of the “Channel managers” API to retrieve the list of different services booked on the call to the department making it possible to retrieve bookings.
  • Improvement of the “Channel managers” API to retrieve the customer comments on the call to the department making it possible to retrieve bookings.

Three improvements in payment connectivity

  • Possibility of enabling the Orchestra anti-fraud system (3ds) for the Be2bill PSP.
  • Possibility for a travel agent to create a payment schedule in the Back-Office for the Be2bill PSP
  • Improvement of connectivity with the Limonetik PSP for the “Facily Pay” payment type (applying additional settings).

Several improvements in the back office

  • Security strengthened to avoid a user accessing unauthorised files.
  • Possibility added of using SFTP accounts for file exports.
  • Improvement of the generation of numbers of invoices generated by the Back-Office to ensure they are unique and continuous under all circumstances.
  • Lors de la confirmation d’un dossier « en demande », ajout d’une case à cocher permettant de choisir d’envoyer ou non un mail au client. When confirming a file “on request”, tick box added to choose whether or not to send an email to the customer.