Release note 22.4

Sending customer contact information in the event of unforeseen circumstances

In its resolution 830d, the International Air Transport Association (IATA) specifies that travel agencies must provide passengers’ contact data (telephone number and/or e-mail) in bookings, to enable the producer or carrier to contact customers in the event of unforeseen circumstances (strike, cancellation, flight delay).

Entry and transmission of contact data is now managed on the Orchestra platform and for certain air transport sources.

Entry of the telephone number or e-mail address is managed in the booking process and in the back office.

The transportation sources supported for this feature are Amadeus and Transavia.

The functionality can be activated via the booking configuration and connectivity.

We have taken advantage of this development to improve and standardize the format of the number entered in the existing “Phone” fields in the booking process. This new format is activated by default for all customers, and can be set (deactivated) as required via a reservation configuration.

Option validation without invoice generation

In the case of confirmed bookings with option, the generation of customer invoices is now facultative. This is useful for the “pay-as-you-go” billing mode (at check-out), which does not require an invoice at the time of booking.

When the option is validated, a window appears, prompting the agent to send the invoice to the customer. The “Send invoice” box is checked by default.

Overloading of additional parameters during quote replay

We have made a technical evolution that allows the system to send additional parameters during a quote replay, if they don’t exist in the initial reservation.

This enhancement can be used, for example, to enable payment by benefits during quote replay.

ViaXeo booking reference sent to Tots for pre-package sales with ViaXoft connectivity

As part of the sale of pre-packages including ViaXeo accommodation and Tots flights, the ViaXeo booking reference is now sent to Tots at the time of booking.

This makes it easier to manage bookings containing services from these two ViaXoft group connectivities.

Enhanced information in the Amadeus Passenger Name Record

For bookings including transport products with the Amadeus source, it is now possible to trace the billing agency, i.e. the agency making the reservation in B2B or the default agency in B2C, in the Passenger Name Record (PNR) of the Amadeus system.

A note on the agency code is sent to the Amadeus PNR.

This information can be found in the user profile of the administration tool, in the “CAB Code” field.

Implementation of the Maestro catalog format for Kuoni

A new “Maestro” catalog format has been integrated and can be used in product content imports. In particular, it replaces the XFT format for partner Kuoni.

Limitation of booking update notifications

We have improved the notification mechanism for booking updates to filter out irrelevant changes. This makes it possible to notify customers only of important changes to bookings (e.g. cancellations, changes of time or reservation status).

This feature can be activated and configured via the configuration file in the Back Office.

Automatic dispatch of travel documents x days before departure

It is now possible to define that the travel documents are sent to the customer x days before the departure date. This only applies to complete travel books.

This feature must be activated via a configuration in the Back Office.