To improve communication with travelers in the event of unforeseen circumstances, the traveler’s emergency cell phone number and/or the email address is now collected during the booking process on the platform and then securely transmitted to the FRAM provider, thereby ensuring a faster response and higher quality of service.
In the Orchestra back office, an agent can now search by invoice date and view the number of the most recent invoice issued for a case in the results table.
During the booking process, it is now possible to add new editorial content created in Orchestra via a small “i” icon on the quote page. This new feature applies specifically to:
This feature is also available for room categories in packages, activities, and meal plans.
To provide a consistent customer experience, booking confirmation email attachments are now sent in the booking’s language. A new configuration variable ensures professional and coherent communication for your international clients.