The Transport Back-Office search now includes a filter by TTL (Ticketing Time Limit) date range, allowing operators to proactively identify bookings with approaching or past deadlines to reduce the risk of unissued tickets.
To control costs and avoid financial penalties for exceeding airline contractual quotas, a Look-to-Book ratio monitoring tool has been developed to track searches in real-time, send alerts, and automatically block non-compliant agencies.
The new transport connectivity with Volotea enriches the platform’s catalog through the direct integration of the low-cost airline via its Navitaire (non-NDC) connector.
When changing a flight in the Back-Office, it is now possible to retain the ancillary services from the initial booking through a new interface that allows the agent to re-select them. This enhancement prevents the loss of already-paid services, simplifies case management for agents, and meets a requirement from partner airlines such as Air France and SAS.
Multi-city flight search and booking has been implemented, allowing users to book several successive trips with different dates within a single journey (e.g., Paris–Istanbul, then Istanbul–Accra). The solution covers flight-only and NDC APIs, including the management of associated ancillary services..
Les DMC connectés via TravelExchange peuvent maintenant être gérés individuellement, notamment en terme de commission.
It is now possible to transmit to airlines, via the ERP system, the contact details of the agency or traveler (phone and email, including the emergency contact entered by the customer), in order to secure air bookings and avoid ADMs (Agency Debit Memos)
Integration of sending emergency contact information (email and phone with country code) to the Beachcomber Tours system, in accordance with IATA Resolution 830D
Pour optimiser la gestion des réservations de transport, il est désormais d’envoyer un lien de paiement direct à vos passagers depuis le back-office. Dès que le paiement est effectué via ce lien sécurisé, l’émission de leurs billets est automatiquement déclenchée. Cela simplifie le processus de vente et assure une émission rapide des titres de transport.
The after-sales functionalities of the Travelport connector have been enhanced to allow for passenger modification, the addition of ancillary services, and NDC disruption management, in order to offer agents more autonomy and efficiency in managing their bookings.
In order to ensure a smoother booking experience and prevent errors, we have improved the management of seat selections included in the fare. From now on, seats pre-selected by the connectivity will no longer be able to be deleted, but will remain modifiable. This evolution ensures the integrity of your fares and minimizes unexpected cancellations.
This project aims to improve Orchestra’s ability to automatically and seamlessly manage flight changes imposed by airlines, thereby providing greater flexibility and efficiency in processing travel requests.
The “Additional Information” section is now available in an activity’s editorial content as well as in the new price grid. It allows for adding essential booking information (e.g., meeting point, on-site contact). These details are then displayed in the confirmation email and the back-office to reduce customer service inquiries.
The Disneyland Paris meal coupon packages (1 coupon/day, 2 coupons/day) are now included in a new “Additional Options” section displayed directly on the Quote page, right after selecting the meal plan type. Travelers can optionally and exclusively select one of the available packages.
This section is automatically enabled for stays beginning in April 2027—earlier reservations remain completely unchanged.
In the booking process, we have implemented a visual update across all selection elements (room, flight, options, insurance, payment, etc.):
The objective is to harmonize these different elements to offer a smoother user experience and thereby contribute to improving conversion rates.
We have updated the booking process interface to standardize its call-to-action buttons. The goal was to replace the old, inconsistent buttons with our new visual standards to provide you with a more coherent navigation experience. Now, each step of the journey features a simplified and uniform interface, improving readability and usability.
An airline-specific reliability code is now sent as an Operational Service Information (OSI) in Amadeus PNRs, thereby ensuring the compliance and reliability of flight-only bookings or pre-packaged products.
As part of the redesign of the mid-office workflow, the interface for the “Hotel Details” page has been updated.
The goal is to bring this page in line with the new design standards by reusing the same components as the “Product Details” page, in order to ensure a consistent and cohesive experience throughout the tool.
In the booking process, we have updated how our results lists are displayed in the selection modals. The traditional pagination has now been replaced by a “See More” button.
This change allows for a smoother, continuous browsing experience of the available options (flights/trains, vehicles, and additional services) without losing sight of the items displayed first.
In the back office, a new tab, “Supplier Cancellation Conditions” (“Cond. annul. fournisseur”), has been added to the left-hand menu of a file. This tab will now allow the visualization of cancellation conditions (in % and in currency). Initially, only those for internal hotels will be displayed, but in the future, it will also be possible to view those for activities/car rentals if connectivity allows.
The direct benefit is an improvement in agent productivity thanks to pre-filled and accurate information during cancellations.
